Why Offsiders
Outsourcing gives you people. Offsiders builds the system around them.
A good VA can be a great hire. The trouble is everything around them still lands on you.
Book My Calibration CallThe comparison
A VA gets you a person. Offsiders gets you a back office.
A dedicated VA
Offsiders
What you’re paying for
A dedicated VAA person
OffsidersA function
When they’re sick or on leave
A dedicated VAThe work waits
OffsidersSomeone else in the pod covers
When they resign
A dedicated VAYou recruit, train and rebuild
OffsidersThe workflows are written down, so the next person steps in
Who manages them
A dedicated VAYou do
OffsidersA named Offsiders lead
Who checks the work
A dedicated VAYou do
OffsidersThe lead, with a weekly report to you
Skills you get
A dedicated VAOne person’s
OffsidersA team: calls, scheduling, admin, accounts, marketing
A good VA is a great hire. But it’s still a hire, and you’re still the manager.
People and technology
Humans where judgement matters. Automation where repetition doesn’t.
Automation handles
- Moving data between systems
- Reminders and confirmations
- Creating tasks
- Workflow triggers
- Reporting
- Sorting and tagging information
People handle
- Customer conversations
- Exceptions and edge cases
- Problem solving
- Relationships
- Coordination between techs, office and customers
- Judgement calls
We don’t automate the things your customers notice. We automate the things they don’t.
Who it’s for
Offsiders isn’t for every business.
It works best when the business already has momentum and the back end hasn’t kept up.
You’re a good fit if...
- Techs or crews already in the field
- Meaningful inbound enquiry
- An existing operational workload
- You want to grow
- You know the back end needs more structure
- You value process and accountability
You’re not ready yet if...
- Very little enquiry volume
- Looking purely for the cheapest VA
- Pre-revenue
- Not ready to hand over any operational responsibility
If you’re in the second column, no hard feelings. Come back when the phone won’t stop ringing.
About Offsiders
The team behind the trades.
Offsiders is a Brisbane-built, Australian-managed back office for trade businesses, run by people who’ve built and run trade businesses themselves.
Offsiders is run by Offsiders AU Pty Ltd, powered by Hiraya, and based in Brisbane, Queensland.
- Brisbane-built
- Australian-managed
- AEST hours
- Your business name on every call
- No lock-in