Offsiders
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The team behind the trades

Flat out on the tools all day. Still falling behind on the business?

Offsiders is the team behind the trades. We run the customer service, scheduling, admin, quote follow-up and accounts support, so the business keeps moving while you’re on the tools.

Book My Calibration CallSee how it works

30-minute call. No generic pitch. You leave with a practical plan for your business.

Brisbane-builtAustralian-managedAEST hoursYour business name on every callNo lock-in
The real problem

Trade businesses don’t usually have a sales problem. They have a capacity problem.

More enquiries. More techs. More jobs. Same office. The calls, quotes, scheduling, admin and follow-up still run through you or a tiny office team, and the back end becomes the bottleneck.

Missed calls

Customers ringing the next contractor on the list.

The costThe job goes to whoever picks up.

Enquiries waiting

Web leads and messages sitting in an inbox until someone has a spare minute.

The costLeads go cold while they wait for a reply.

Quotes not followed up

Work you’ve already paid to win that never gets chased.

The costThe time and travel you spent pricing it, for nothing.

Scheduling

Double bookings, gaps in the day and techs ringing in for the next job.

The costPaid hours with techs driving or waiting, not working.

Invoices sitting

Finished work that hasn’t turned into cash yet.

The costAustralian small businesses wait 23.9 days on average to get paid.*

After-hours admin

Quoting and paperwork after dinner, every night.

The costYour evenings, every week of the year.

* Xero Small Business Insights, average time to be paid, October to December 2025.

Another admin is just another person asking you questions. You need a back office that runs itself.

Want to put your own numbers on it? Estimate your capacity

60-second diagnostic

What’s slowing your business down?

Tick what sounds familiar. We’ll show you where the back office is leaking.

Your back-office bottlenecks

Based on what you tick, here’s where we’d focus first.

Tick at least one to see your bottlenecks.

Want the full version, built around your business?

Book My Calibration Call
What we run

Build the support team your business actually needs.

Offsiders is the team behind the trades. We answer your calls, keep the schedule moving, chase quotes and invoices, and handle the admin, all in your business name. Not every business needs every function, so we build the right combination. Tap a function to see what it covers.

What we do

Answer inbound calls and enquiries in your business name, book jobs, recover missed calls, follow up customers.

What it fixes

Calls ringing out, enquiries sitting in an inbox, customers getting voicemail at 2pm on a Tuesday.

Example outcome

Every call answered or called back inside an agreed window, every enquiry logged and actioned.

More on customer experience
How it works

Run the business behind the tools. Here’s how.

  1. 01

    Calibration Call

    30 minutes

    We ask how a job moves through your business today: who answers the phone, who books, who quotes, who chases money. No pitch.

  2. 02

    Your Back Office Blueprint

    Within days

    Within days you get a written Blueprint: where time, leads, jobs and cash are getting stuck, and what to fix first. Yours to keep, whether you go ahead or not.

  3. 03

    Onboarding call

    Before we start

    Your Team Lead walks through access to your systems, your SOPs and your start date. We document how your business wants things done before we touch anything.

  4. 04

    Your pod starts

    Day one onwards

    Your Offsiders pod works in your business name, in AEST hours. You see everything they do in Offsiders HQ: calls, bookings, invoices, approvals and a weekly report.

Once you’re running

See everything your pod does, without asking.

Every enquiry is answered, every job is booked and every follow-up happens, without it all running through you. Offsiders HQ shows you the lot.

Demo account with sample data. Clients log in at app.offsiders.au.

app.offsiders.au
Offsiders HQ home screen showing calls answered, bookings, invoices sent and debtors recovered for the month
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Why it’s different

Outsourcing gives you people. Offsiders builds the system around them.

A good VA can be a great hire. The trouble is everything around them still lands on you.

A dedicated VA

One person. Your system.

  • One person with a task list
  • You manage them and check the work
  • If they leave, it stops
Offsiders

A function. With the system built in.

  • A defined function with documented workflows
  • A named lead managing the work, with weekly reporting
  • Cover when someone is away
See Why Offsiders Is Different
Who it’s for

Offsiders isn’t for every business.

It works best when the business already has momentum and the back end hasn’t kept up.

You’re a good fit if...

  • Techs or crews already in the field
  • Steady inbound enquiry
  • You want to grow and you value process

You’re not ready yet if...

  • Very little enquiry volume
  • Looking purely for the cheapest VA
  • Not ready to hand over any operational work
Brisbane-builtAustralian-managedRun by people who’ve built trade businessesFull fit criteria
The Calibration Call

Book your 30-minute Calibration Call.

We find where your back office is getting stuck and what to fix first. You leave with your Back Office Blueprint.

Book My Calibration Call

No hard sell. Four quick questions, then we’ll be in touch to lock in a time.

FAQ

Frequently asked questions

Anything else, ask us on the call.

Customer calls and enquiries, scheduling and dispatch, admin, quote follow-up, invoicing and debtor follow-up, and marketing support. We work out which of these you need on the Calibration Call.

Book My Calibration Call