Effective Date: 28 May 2026
Last Updated: 28 May 2026

Offsiders (ABN to be confirmed), operating as Offsiders (“we”, “us”, “our”), is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

This Privacy Statement explains how we collect, use, disclose, and manage your personal information when you interact with our website at offsiders.au, contact us, or use our services.

1. Who We Are

Offsiders is an Australian-based business providing administrative, bookkeeping, and office management services to tradespeople across Australia. Our principal place of business is Brisbane, Queensland, Australia.

For privacy enquiries, please contact us at:
Email: getstarted@offsiders.au
Phone: Number to be advised
Address: Brisbane QLD 4000, Australia

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Identity information: Your name, business name, and ABN.
  • Contact information: Email address, phone number, and business address.
  • Financial information: Invoice data, bank details for the purpose of processing payments, and records necessary for bookkeeping and BAS preparation. We do not store credit card or payment card details.
  • Operational information: Details about your business operations, staff, suppliers, and customers that you provide to us in the course of using our services.
  • Technical information: When you visit our website, we may collect IP addresses, browser type, referring pages, and cookies as part of standard website analytics.
  • Communications: Records of calls, emails, and messages between you and our team.

We only collect personal information that is reasonably necessary for the performance of our services or as required by law.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you contact us, book a discovery call, sign up for our services, or communicate with us by phone, email, or through our website.
  • From your customers, suppliers, and other third parties in the ordinary course of providing our services to you.
  • Automatically through our website using cookies and analytics tools (see Section 8 below).

4. Why We Collect and Use Personal Information

We collect and use personal information to:

  • Provide, manage, and improve our services, including call answering, invoicing, bookkeeping, payroll, and BAS preparation.
  • Communicate with you about your account, services, and relevant updates.
  • Process payments and manage financial records on your behalf.
  • Comply with our legal and regulatory obligations, including those under the Corporations Act 2001 (Cth), A New Tax System (Goods and Services Tax) Act 1999 (Cth), and other applicable laws.
  • Improve our website and user experience.
  • Respond to your enquiries and requests.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers: Third-party tools and platforms we use to deliver our services, such as Xero (accounting software), Stripe (payment processing), and communication platforms. These providers are contractually required to handle your information in accordance with Australian privacy law.
  • Your customers and suppliers: As part of the services we perform on your behalf.
  • Professional advisers: Such as lawyers, accountants, or auditors, where required.
  • Regulatory bodies and government agencies: Including the Australian Taxation Office (ATO), where required by law.
  • Debt collection agencies: Where debt recovery services are required as part of our scope, and with your prior authorisation.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Overseas Disclosure

All third-party platforms and cloud-based services used by Offsiders to deliver our services operate exclusively on Australian-based servers. Your personal information is stored and processed within Australia at all times and is not transferred overseas.

Our third-party service providers are required to maintain compliance with the Australian Cyber Security Centre (ACSC) Essential Eight Maturity Model, providing robust protection against cyber threats and ensuring the security and integrity of your personal information. This commitment reflects our obligation under APP 11 of the Privacy Act 1988 (Cth) to take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

7. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

  • Secure data storage using reputable, industry-standard platforms.
  • Access controls restricting information to authorised personnel only.
  • Regular staff training on privacy obligations and data handling.

If we no longer need personal information and are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

8. Cookies and Website Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to improve user experience and understand how visitors interact with our site. Cookies are small files stored on your device. You may disable cookies through your browser settings; however, some features of our website may not function correctly without them.

9. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.

To make an access or correction request, please contact us at getstarted@offsiders.au. We will respond within a reasonable time and in accordance with our obligations under the Privacy Act.

We may decline access in limited circumstances permitted by the Privacy Act (for example, where access would have an unreasonable impact on the privacy of another individual), and will provide written reasons for any refusal.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us by contacting getstarted@offsiders.au. We will acknowledge your complaint within 5 business days and respond substantively within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

11. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website. We encourage you to review this statement periodically. Where changes are material, we will notify clients directly.

12. Contact Us

For any privacy-related enquiries, please contact us at:

Offsiders
Brisbane QLD 4000, Australia
Email: getstarted@offsiders.au
Phone: Number to be advised